Privacy Policy

Last updated: 02 June 2026  ·  Version 1.1

1. Who We Are

RatioX Labs DWC LLC ("we", "us", "our") operates this limited-edition merchandise store and is responsible for the personal data collected through this website.

If you have any questions regarding this Privacy Policy or how your personal data is processed, please contact us using the contact information provided on this website.

2. Data We Collect

When you place an order, with or without creating an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Order and transaction details

We do not collect, process, or store your payment card details. All payment transactions are processed securely by Stripe through its own systems and infrastructure.

3. How We Use Your Data

We use your personal information only where necessary to:

  • Process and fulfil your order
  • Send order confirmations and shipping updates
  • Maintain order history and transaction records
  • Respond to customer support requests
  • Contact you regarding delivery issues, returns, refunds, or order-related matters
  • Comply with legal, accounting, and regulatory obligations

We do not sell, rent, or share your personal data for third-party marketing purposes.

4. Legal Basis for Processing

We process your personal data solely for:

  • Performing our contractual obligations to fulfil your order
  • Complying with legal, tax, accounting, and regulatory requirements
  • Legitimate business interests related to operating and securing the store

Where consent is required by law, we will request it before processing your information.

5. Third-Party Services

To operate the store and fulfil orders, we use trusted third-party service providers, including:

  • Stripe — payment processing
  • Supabase — database storage and application services
  • Resend — transactional email delivery
  • Vercel — website hosting and infrastructure
  • Courier and logistics partners responsible for order delivery

These providers may process personal data on our behalf in accordance with their own privacy policies and applicable data protection laws.

Because some service providers operate internationally, your information may be processed or stored outside the United Arab Emirates.

6. Cookies and Analytics

This website may use cookies and similar technologies necessary for website functionality, performance monitoring, security, and user experience improvements.

You may control cookie settings through your browser preferences.

7. Data Retention

We retain order-related information for up to three (3) years for:

  • Accounting purposes
  • Legal and regulatory compliance
  • Fraud prevention
  • Customer support
  • Operational record keeping

Where legally permissible, personal information will be securely deleted or anonymised once it is no longer required.

If you request deletion of your personal data, we will honour that request wherever possible, subject to legal, accounting, tax, or regulatory retention obligations.

8. Your Privacy Rights

Subject to applicable laws, including the UAE Personal Data Protection Law (PDPL), the India Digital Personal Data Protection Act (DPDP), GDPR, and UK GDPR where applicable, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent where consent is the legal basis for processing
  • Request information regarding how your data is processed

Requests may be submitted using the contact information provided on this website.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss.

While we take appropriate precautions, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Marketing Communications

We do not send marketing communications unless you have expressly subscribed or opted in to receive them.

Order confirmations, shipping notifications, support communications, and other service-related messages are considered operational communications and may be sent as necessary to fulfil your order.

11. Children's Privacy

This website and its products are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information has been collected from a person under 18 without appropriate consent where required by law, we will take reasonable steps to delete such information.

If you believe that a child has provided personal information through this website, please contact us so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact RatioX Labs DWC LLC at: hello@linkist.ai